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Shipping & Returns
Your package will be shipped within 48 hours of online ordering.
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays) depending on product availability.
All international orders are shipped via the Japan Post.
Price is depending of the weight of the package and is calculated during the order process.
Packages can be shipped with the following options:
EMS
- Delivery within 2 to 5 business days*
- Tracking number**
- Insurance for loss or damage
Quick & Safe Packet
- Affordable and good value for money
- Delivery within 4 to 8 business days*
- Up to 2kg / 4.4lbs only
- Tracking number**
- Insurance for loss or damage until 6000yens (about 43$)
Airmail Small Packet
- Cheap
- Up to 2kg / 4.4lbs only
- Delivery within 3 to 6 business days*
- No tracking number
- No insurance
SAL Small Packet
- Very cheap
- Up to 2kg / 4.4lbs only
- Delivery takes 2 to 4 weeks*
- No tracking number
- No insurance
If for any reason you are not completely satisfied with your online purchase, simply return the products to us within 10 days of receipt of your order and we will be happy to credit your account for the full amount of the purchase (less shipping and handling).
We're sorry, but return shipping fees are not refundable.
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately (within 24 hours).
IMPORTANT: For orders shipped by EMS and to the extent possible, during the delivery, check the contents of the package in the presence of the deliveryman. If items are damaged or missing, damage or spoliation must be specifically described, dated and signed on the delivery note. Then we will be able to make a claim to Japan Post.
*From the order's shipping date
**You will receive a confirming email with information to follow your shipment on internet.
Regarding taxes and customs fees
Our prices are indicated excluding tax.
For orders sent outside Japan, customs duties and taxes may optionally be added upon arrival in the destination country.
For parcels sent by Quick & Safe Packet, Airmail Small Packet and S.A.L Small Packet, usually no administrative fee is charged.
For parcels sent by EMS administrative fees are sometimes added by the carrier (United States Postal Service in USA).
Note that if you refuse to pay the taxes the package will be returned to us. Once the package has been returned we will refund you the amount corresponding to the total of the products (so excluding shipping cost).