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F.A.Q
New visitors
How do I navigate through the Culture Shop store?
How do I make a purchase?
Do you send printed catalogues?
Ordering
What are my payment options?
What is the currency for all prices?
What is Culture Shop pricing & discount policy?
How do I order online?
Do you ship internationally?
Are online transactions secure?
What is Culture Shop product availability?
Will I receive an email confirmation of my order and tracking information?
Shipping & fulfillment
What are Culture Shop shipping methods & costs?
How long does it take to receive products?
Returns & Exchanges
What is your refund policy?
How do I change or cancel my order?
What if my package has been damaged during shipment?
What if my package is refused or cannot be delivered?
Special services & programs
Does Culture Shop offer a service to gift wrap items?
Does Culture Shop have an online affiliate program?
Does Culture Shop have an online referral program?
Does Culture Shop offer wholesale pricing for resellers?
Does Culture Shop exchange links with other reputable sites?
Can I advertise on Culture Shop' website?
Security & Privacy policy
What is Culture Shop' privacy policy?
Conditions of Use
What is my agreement with Culture Shop when shopping?
What is Culture Shop' commitment to customer service?
What if I find catalog or website errors?
About Culture Shop
Where is Culture Shop located?
Who is behind Culture Shop?
Does Culture Shop have customers testimonials?
How do I navigate through the store?
The easiest way is to naviguate through categories to get a list of products.
By clicking on one of the product of the list, you get a long description with one or several pictures.
You can also use the search function located on the top part on the website.
If you need more information about our products, please contact us.
How do I make a purchase?
Simply navigate to the product you are interested in purchasing, select the quantity and the possible options and then click on the "Add to Cart" button.
When a products list is displayed, if there is no options for a product, you can add it in your cart by clicking on the "Add To Cart" button.
Your product will be automatically added to your cart, located at the top right of the website.
You can view details about your cart anytime by clicking on the "Cart" button.
You can check the shipping cost before to checkout at anytime by clicking on the "Calculate shipping cost" button.
If you are done shopping, click on the "Checkout" button to complete your purchase where you will be prompted for shipping and payment information.
All online transactions are secure and encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.
Do you send printed catalogues?
As our product inventory is constantly evolving, Culture Shop does not carry a print catalog. We feature all of our products on our website.
Please visit http://www.CultureShop/
What are my payment options?
Customers residing overseas may pay by credit cards through Paypal (note that you can now pay with Paypal without creating a Paypal account).
All orders will be processed and shipped once payment has been received.
What is the currency for all prices?
All prices listed on our website are quoted in Japanese yens.
Displayed prices in dollars and euros represent a price estimation.
Payments are made in Japanese Yens but PayPal will automatically convert your order's amount in your local currency.
What is Culture Shop' pricing and discount policy?
We regularly offer discounts on selected products in our website (to follow us on Facebook and Twitter is a great idea!).
We also from time to time offer discount coupons.
We also have an affiliate and a referral programs
How do I order online?
Placing an order online is easy and convenient. Simply select the products you would like to purchase and place them in your shopping cart. When you are finished shopping, click on the "Checkout" button to begin the checkout process. Once you have entered your shipping and billing information, submit your order.
Do you ship internationally?
We are happy to ship anywhere in the World.
If goods are being ordered from outside Japan, import duties and taxes may be incurred once your goods reach their destination.
Are online transactions secure?
Culture Shop assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
What is Culture Shop' product availability?
Your package will usually be shipped within 2 to 3 days of online ordering. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays) depending on product availability.
Will I receive an email confirmation of my order and tracking information?
You will receive an email notification immediately following your order. You will then receive another notification once your product has been shipped. For orders shipped by EMS you will be able to track the progress of your order thanks to a tracking number.
What are Culture Shop shipping methods?
All international orders are shipped via the Japan Post.
For more information, please read the Shipping & Returns Policy.
How long does it take to receive products?
Orders shipped overseas are delivered within 2-4 business days from the order's shipping date by EMS and 3 to 6 business days by Airmail.
What is your refund policy?
If for any reason you are not completely satisfied with your online purchase, simply return the products to us within 10 days of receipt of your order and we will be happy to credit your account for the full amount of the purchase (less shipping and handling). We're sorry, but return shipping fees are not refundable.
How do I change or cancel my order?
You may change or cancel your order as long as the order has not been processed and shipped by contacting us.
What if my package has been damaged during shipment?
Every effort has been made to ensure that your order will arrive safely after it leaves us.
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately (within 24 hours).
What if my package is refused or cannot be delivered?
Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/or pay additional shipping costs to re-ship the order.
Does Culture Shop offer a service to gift wrap items?
We do not offer a gift wrapping service at the present time.
Does Culture Shop have an online affiliate program?
Yes Culture Shop has an affiliate program. For every 1000 yen spent in our shop, you get 1 point. 1 point represents 50 yens that you can transform in coupon at anytime.
Coupons are cumulative and can be used on products on sale.
Coupons are valid for 1 year.
Does Culture Shop have an online referral program?
Yes Culture Shop has a referral program. You can obtain 10% discount coupons by recommending this website to your friends.
These coupons are not cumulative but you can use them on products on sale.
Coupons are valid for 1 year.
Does Culture Shop offer wholesale pricing for resellers?
Feel free to contact us for any question related to resellers.
Does Culture Shop exchange links with other reputable sites?
Parties interested in exchanging links with our website are welcome to contact us.
Can i advertise on Culture Shop?
Interested advertisers should contact us.
What is Culture Shop' privacy policy?
For information related to privacy policy, use of personnal information and cookies please read our Privacy Notice.
What is my agreement with Culture Shop when shopping?
For information related to conditions of use please read our Conditions of Use.
What is Culture Shop' commitment to customer service?
Culture Shop is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by contacting us.
What if I find catalog or website errors?
We do our best to make sure that the photos, descriptions, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.
Where is Culture Shop located?
Culture Shop is located in Tokyo, capital of Japan.
Our address:
Culture Shop
2-5-11 Fujimi, Chiyoda-ku
TOKYO 102-0071
- JAPAN -
Who is behind Culture Shop?
To know more about Culture Shop please have a look to our About us page.
Does Culture Shop have customers testimonials?
Hear what our customers have to say about their shopping experiences at http://www.CultureShop.net/en/content/3-customers-testimonials